CSAT rating scale
Users rate their satisfaction on a scale from 1 (very dissatisfied) to 5 (very satisfied).
Monitor key flow quality
The customer satisfaction survey works especially well after onboarding, checkout, or customer support flows.
Getting started with CSAT surveys
How to calculate your CSAT score
Take the number of users who rated you 4 or 5 and divide by the total number of responses.
What's a good CSAT score?
They vary by industry, but a good score is typically 75-85%
Tips for using CSAT surveys
CSAT scores give a general vibe of how satisfied users are. NPS, PMF, and in-app feedback surveys can give you more specific insights.
When to use it
CSAT surveys should be used after important moments in a user's journey, like checkout or completing onboarding. They are also good for understanding how long-time users are feeling.